Title: Customer Service Coordinator
About us
You’ve probably heard of Coates or seen our orange hire equipment on job sites around Australia. But we’re more than just scissor lifts and diggers. We’re an end-to-end solutions company operating across five key areas: Equipment Hire; Engineering Solutions; Industrial Solutions; Power & HVAC; and Training. We’re proudly Australian-owned, with a long history of supporting customers to deliver major projects, and an exciting future focused on digital transformation, sustainability and growth.
Your new role at Wagga Wagga awaits
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.
• Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.
• Identify & respond to customer needs in person and by phone & email
• Contribute to the achievement of team KPI’s – customer loyalty, sales revenue, safety
• Complete a variety of branch administrative duties – generate hire schedules, invoicing etc
• Weekly rotating roster 7.00 am to 3.00 pm and 9.00 am to 5.00 pm
• Availability to work 1 Saturday per month
About you
As well as your natural customer service skills and strong work ethic, you will ideally:
• Thrive in a fast-paced work environment
• Have intermediate computer skills (MS Word, MS Excel)
• Previous experience in a customer service role, and a genuine interest in helping others
• A proven ability to adapt to changing priorities and work conditions – you enjoy working in a dynamic environment and can flex to meet shifting needs
• Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions
What you’ll get in return
As part of our team, you’ll enjoy a range of perks and benefits including:
• Training and development to help build your career and equip you for success.
• Purchased extra leave program if you want some more time to do the things you love
• Supportive and inclusive team culture that empowers you to do your best work
• Employee Assistance Program (EAP) for professional and confidential counselling and support
• Volunteering opportunities through the Coates Foundation so you can connect to your community
Why Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program. Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.
Ready to apply?
If you’d like to get on the path to success, please follow the links or apply via careers.coates.com.au
Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.
Coates. Equipped for you