Title:  Customer Service Coordinator

About us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

Your new role at Port Macquarie awaits
Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions. 
•    Coordinate equipment deliveries, transfers, pick-ups, repairs & breakdowns.
•    Identify & respond to customer needs in person and by phone & email.
•    Work towards achieving KPI’s – customer loyalty, sales revenue, safety.
•    Administration duties - generate hire schedules, invoicing etc.
•    Managing transport contractors.
•    Standard 38-hour week with flexibility to work between the hours of 7.00 am to 5.00 pm.
•    Casual maternity leave contract for the duration of 10 months.

About you
As well as your natural customer service skills and strong work ethic, you will ideally: 
•    Valid Driver’s licence
•    Forklift license desirable.
•    Thrive in a fast-paced work environment.
•    Enjoys working in a team environment.
•    Ability to solve problems and communicate effectively.
•    Have intermediate computer skills (MS Word, MS Excel).
•    Previous experience in a customer service role, and a genuine interest in helping others.

Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
 
Coates. Equipped for you.