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Title:  Assistant Branch Manager

Job Posting Date:  28-Jul-2022
Company:  Coates
Position Type:  Permanent Full Time

About us 
When you join Coates, you’re joining more than just Australia’s leading equipment hire provider. You’re joining an end-to-end solutions company spanning equipment rental, temporary works engineering, industrial shutdown management and safety training.


Proudly Australian-owned, Coates has a long history of supporting customers to deliver major projects, and an exciting future focused on transformation, innovation and growth. With over 1,500 employees in 150+ locations, we offer diverse and rewarding roles at our nationwide branches, state head offices and corporate office in Sydney.

About the role
At Coates our Leadership Staff perform a highly valued and critical role, leading a team of customer and service professionals to safely deliver outstanding service to our customers. 

Reporting to the Mackay Branch Manager, you will need to be passionate about customer sales and service, focus on leading a team that provides value, contribute to the branch success, and make a difference! 


A day in the life of a Coates Assistant Branch Manager:
•    Ensuring the safety of your team and Coates customers
•    Lead and inspire a team of Sales Coordinators to deliver outstanding customer service – you know that a happy customer will be a returning customer and enjoy helping everyone deliver on targets.
•    Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.
•    Oversee Asset and Quality Management
•    Manage branch P&L and KPIs around fleet availability and utilisation and customer loyalty.


About you:
Ideally you will have experience in a similar position, where your diverse leadership skills have engaged teams to perform at their best, including: 
•    Sales and operational management experience
•    Previous team leadership experience, developing a ‘One Team’, cohesive mindset 
•    A track record of delivering on customer service KPIs
•    Demonstrated commercial acumen
•    Excellent Communication skills, both written and verbal
•    Strong computer literacy, including customer databases and Microsoft Office Suite 


How we’ll reward you:
As a Coates employee, you’ll enjoy a range of benefits including:
•    Competitive remuneration
•    Flexible working arrangements 
•    Purchased extra leave program 
•    Supportive and inclusive team culture
•    Ongoing training and development opportunities
•    Employee Assistance Program (EAP) 
•    Volunteering opportunities through the Coates Foundation


Why Coates?

As a responsible organisation, we’re on a journey to deliver on our people, planet and profit responsibilities. Our company values – Care deeply, Be our best, Customer-focused and One team – shape everything we do, while our Sustainability Strategy outlines key commitments including:
•    Achieving net-zero greenhouse gas emissions by 2040
•    Implementing our second Reconciliation Action Plan (RAP) in 2022
•    Improving gender representation and addressing unconscious bias
•    Developing our future female leaders through an annual program
•    Supporting our national charities and local communities through the Coates Foundation 


To learn more, visit 


Ready to apply?

If you’re excited by this opportunity, please follow the links or apply via

Coates is committed to diversity and creating an inclusive workforce for all employees. Aboriginal and Torres Strait Islander People are encouraged to apply.


Coates. Equipping you for anything.