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Title:  Customer Support Officer - Platinum

Job Posting Date:  27-Jul-2022
Company:  Coates
Position Type:  Permanent Full Time

About us 
When you join Coates, you’re joining more than just Australia’s leading equipment hire provider. You’re joining an end-to-end solutions company spanning equipment rental, temporary works engineering, industrial shutdown management and safety training.
Proudly Australian-owned, Coates has a long history of supporting customers to deliver major projects, and an exciting future focused on transformation, innovation and growth. With over 1,500 employees in 150+ locations, we offer diverse and rewarding roles at our nationwide branches, state head offices and corporate office in Sydney.
About the role: 

A Customer Support Officer (based in Moorebank) is the first point of contact with our customers. Whilst providing exceptional customer service via the phone this role is responsible for listening, identify the needs of our customers, then applying solution based selling techniques to create a sale. You will find yourself working collaboratively with our branch network, transport and fleet teams to assist in the fulfilment of customer requests. 
A day in the life of a Customer Support Officer:

•    Respond to customer needs via telephone whilst providing exceptional customer service
•    Provide customers with product and service information via email or web enquiries 
•    Source equipment to meet customer needs via our branch network 
•    Complete administrative duties such as generating hire schedules, invoicing, raising purchase orders 
•    Coordinate equipment deliveries, transfers, pick-ups, repairs, changeovers and breakdowns
About you:

•    A love of customer service, enjoy resolving issues and troubleshooting 
•    An aptitude for providing customer service over the phone
•    Attention to detail and accuracy. This will be important when preparing hire agreements 
•    A willingness to adapt to changing situations and work with a continuous improvement approach 
•    Resilience, enjoy a challenge and can work autonomously whilst still being part of a team


 How we’ll reward you:
As a Coates employee, you’ll enjoy a range of benefits including:
•    Competitive remuneration
•    Flexible working arrangements 
•    Purchased extra leave program 
•    Supportive and inclusive team culture
•    Ongoing training and development opportunities
•    Employee Assistance Program (EAP) 
•    Volunteering opportunities through the Coates Foundation


Why Coates?
As a responsible organisation, we’re on a journey to deliver on our people, planet and profit responsibilities. Our company values – Care deeply, Be our best, Customer-focused and One team – shape everything we do, while our Sustainability Strategy outlines key commitments including:
•    Achieving net-zero greenhouse gas emissions by 2040
•    Implementing our second Reconciliation Action Plan (RAP) in 2022
•    Improving gender representation and addressing unconscious bias
•    Developing our future female leaders through an annual program
•    Supporting our national charities and local communities through the Coates Foundation 


To learn more, visit 

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Coates is committed to diversity and creating an inclusive workforce for all employees. Aboriginal and Torres Strait Islander People are encouraged to apply.

Coates. Equipping you for anything.