Title: National Operations Centre Team Leader - Inside Sales
The next step in your sales career starts here…
Our National Operations Centre is growing again, after a successful 12 months building the team to manage digital customer bookings from Bunnings and run outbound sales campaigns.
The Team Leader – Inside Sales exists to lead our Inside Sales Account Manager team in virtual account management of targeted Top-tier and Mid-tier customer portfolios. Based in our fast-paced National Operations Centre in Mascot, this team plays a significant role in deepening existing customer relationships, applying leading sales methodology and principals to drive revenue growth and customer experience outcomes
Key duties include:
• Build a highly engaged and high performance Inside Sales team by developing an operating rhythm that promotes positive behaviours and results
• Lead the Inside Sales team to drive increased share of wallet and revenue growth across assigned customer portfolios
• Actively monitor, track and improve Inside Sales Representatives performance towards key metrics to ensure targets are meet.
• Enable improved performance through proactive personalised coaching and development plans.
This role is based full-time at our Mascot head office or Ingleburn branch.
What you’ll get in return
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
What you’ll bring to the role
This role will suit someone with proven coaching ability, sales and customer service experience and a passion for delivering great experiences internally and externally.
Additional experience required:
• Leading high performing Inside Sales/Outbound B2B teams
• Results driven working environments with ambitious targets/KPI’s
• Strong written and verbal communication skills
• Demonstrated effective listening and questioning abilities.
• CRM experience (Microsoft Dynamics - Desirable)
You can demonstrate resilience, adapt to ever changing situations and have the ability to build trusted relationships within your team.
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.