Title:  L&D Systems & Content Manager

About us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here…

• Permanent Full-Time Role | Mascot Location | Leading a Team of Up to 5 Direct Reports 

• Shape the future of learning at Coates leading a high-performing team to transform learning through technology and innovation. 

• Manage and inspire a service-focused team to deliver seamless learning support, including training logistics, learner assistance, content coordination, and compliance management—all while championing a Safety-First culture. 

• Serve as the organisation’s LMS super user, responsible for its configuration, optimisation, reporting, and advanced support, alongside developing engaging digital learning content and driving continuous improvements in learning technologies. 

We’re looking for a versatile Learning & Development Systems & Content Manager to lead our L&D Operations team. You will build a high-performing team and be responsible for transforming our L&D Operations, especially through analytics and reporting, digital transformation (especially of the LMS), influencing enterprise learning strategy and operational efficiency. 

The team delivers the logistics, learner support, content coordination and compliance across a range of internal and external L&D programs, including via the Coates RTO.  

As the LMS expert, you'll ensure the system is optimised, user-friendly, and aligned with business needs, while also supporting the creation of digital content and continuous improvement in learning processes and technologies. 

You’ll enjoy variety in your role including: 

• Lead and champion a Safety-First culture across the organisation while managing the L&D Operations team to deliver seamless learning support, including training logistics, scheduling, compliance and learning analytics, and learner assistance, across the RTO, internal and external learning programs offered at Coates. 

• Act as the Learning Management System (LMS) subject matter expert and super user, overseeing its configuration, optimisation, reporting, and providing advanced support to ensure effective learning delivery and compliance. 

• Coach and guide the L&D Operations team to drive operational excellence, continuous improvement, and effective coordination of learning programs, communications, and materials. 

• Develop and maintain digital learning content, LMS user guides, and training materials while collaborating with IT and vendors to manage system upgrades and integrations. 

• Collaborate as part of the L&D Leadership Team to contribute to strategic planning, stakeholder engagement, data-driven learning analytics, and ensure compliance with organisational and regulatory standards. 

What you’ll get in return 

We provide our team with a wide range of meaningful benefits, including: 

• Development and career progression pathways 

• Exposure to enterprise-wide projects 

• Flexibility and inclusive team culture 

• Access to our employee discounts, benefits and wellbeing program 

• Purchased additional leave program 

• Novated leasing and salary sacrifice 

• 12 weeks Paid Parental Leave in addition to government parental leave scheme 

• Volunteering opportunities through the Coates Foundation 

What you’ll bring to the role 

• Tertiary qualifications in Learning Technologies, Instructional Design, or related field, plus Certificate IV in Training & Assessment. 

• Proven leadership experience managing L&D operations or administration teams, with strong people management, safety, and financial oversight skills. 

• Extensive experience managing LMS platforms (e.g., SuccessFactors, Moodle, Cornerstone) and proficiency in eLearning content design using authoring tools and standards like SCORM/xAPI. 

• Exposure to the RTO sector and a strong understanding of the management and compliance obligations for accredited training and apprenticeships. 

• Strong project management capabilities with commercial and strategic acumen to align resources and deliver complex learning initiatives. 

• Advanced analytical skills with expertise in data interpretation, learning measurement frameworks, and reporting to evaluate learning effectiveness and business impact. 

Looking for more reasons to join Coates? 

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.  

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs. 

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all. 

Visit careers.coates.com to learn more about our values and opportunities. 

Unlock your next career opportunity – apply today! 

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.  

Coates. Equipped for you.