Title:  Customer Service Coordinator

The next step in your career starts here...

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

We're looking for a Customer Service Coordinator to join our team based in Truganina on a casual basis.This is a critical customer-facing role and often the first point of contact for customers, drivers and internal stakeholders. You'll play an important part in ensuring equipment hire requirements are coordinated efficiently while delivering an exceptional customer experience.

What you'll be doing

• Provide outstanding customer service via phone, email and face-to-face interactions.
• Generate hire agreements, quotations, contracts and invoices.
• Coordinate equipment deliveries, collections, transfers, repairs and breakdown requests.
• Build strong relationships with customers and identify opportunities to provide equipment solutions that meet their needs.
• Liaise with Transport, Operations and Yard teams to ensure equipment is delivered and collected on time.
• Respond to changing customer requirements and operational priorities in a fast-paced environment.
• Maintain accurate customer records and ensure all administrative tasks are completed efficiently.
• Support customers and colleagues with equipment enquiries and branch operations as required.

What you'll bring

• Previous experience in a customer service, administration, coordination or sales support role.
• Strong communication skills and a genuine passion for delivering great customer experiences.
• Confident computer skills, including experience using multiple systems and Microsoft Office.
• Ability to build rapport with customers and work collaboratively with internal teams.
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and remain adaptable in a busy operational environment.
• Experience within transport, logistics, construction, equipment hire or a similar industry will be highly regarded.

If you've got an interest in the construction, mining, engineering or logistics industries, we can teach you everything you need to know about equipment hire.

What you'll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available, let's discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.