Title: Customer Service Coordinator
The next step in your career starts here…
As the first point of contact for customers at our Karratha Portables branch, you'll play a key role in delivering outstanding service and ensuring customers receive the right equipment solution. This is a full time position working Monday to Friday.
As a pivotal member of the team, you'll identify customer needs, coordinate equipment and service solutions, and work collaboratively across the Coates network to deliver an exceptional customer experience. From equipment hires and deliveries through to urgent breakdowns and changing customer requirements, you'll play an important role in helping customers keep their projects moving.
No two enquiries are the same so you'll be comfortable assessing requirements, managing competing priorities and determining the best outcome for both the customer and the business.
What You'll Bring
- Experience in a customer service, coordination, scheduling or administration role
- The ability to assess customer needs, exercise sound judgement and identify practical solutions
- Strong organisational skills and the ability to manage competing priorities
- Excellent communication skills and the ability to build relationships with customers and colleagues
- Confidence working across multiple systems, including Outlook and Excel
- Attention to detail and the ability to accurately manage administrative processes
- A proactive approach and willingness to take ownership of customer enquiries
- A genuine commitment to delivering exceptional customer service
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Flexible working options available. Let's discuss what works best for you
- Access to employee discounts, benefits and wellbeing programs
- Purchased additional leave program
- Novated leasing and salary sacrifice options
- 12 weeks Paid Parental Leave in addition to the government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Looking for more reasons to join Coates?
At Coates, people are at the core of what we do. We're committed to creating a safe, inclusive and customer-focused workplace where our people are supported to learn, grow and build long-term careers.
We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com.au to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.