Title: Customer Service Coordinator
The next step in your career starts here…
- Permanent Full Time
- Monday to Friday 8am – 4pm
- Competitive base salary
As the first point of contact for customers at our Karratha Portables branch, you’ll play a key role in delivering outstanding service and ensuring customers receive the right equipment solution.
This is a data entry and admin-driven role where no two days look the same. You’ll thrive on variety, juggling multiple priorities while staying organised, responsive and detail focused.
You’ll enjoy variety in your role including:
- Managing hire schedules and coordinating customer requests
- Handling breakdowns and acting as a key liaison between customers and internal teams
- Performing high-volume data entry with strong attention to detail
- Communicating primarily via email across multiple touchpoints
- Tracking, updating, and following up on requests across multiple systems
- Prioritising and managing multiple tasks at different stages of completion
What you’ll get in return
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Flexible working options available—let’s discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
What You’ll Bring
- Attention to detail and the ability to accurately manage high-volume data
- Excellent written communication skills with confidence managing email-based interactions
- Strong computer skills and use of multiple systems including Outlook and Excel
- Strong organisational and problem-solving skills, with the ability to prioritise competing demands
- Resilience, adaptability and a positive attitude in fast-paced, changing environments
- A solutions-focused mindset with a genuine passion for teamwork and customer service
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.