Title: Customer Service Coordinator
About us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
You’ll enjoy variety in your role including
Coates Customer Service Coordinators (based in Ingleburn) perform a critical role within our branch teams by assisting customers with their equipment solutions.
• Coordinate daily operations – equipment deliveries, transfers, pick-ups, repairs & breakdowns.
• Identify & respond to customer needs in person and by phone & email
• Contribute to the achievement of team KPI’s – customer loyalty, sales revenue, safety
• Complete a variety of branch administrative duties – generate hire schedules, invoicing etc
• Available to work Monday to Friday, monthly rotation roster 7.00 am to 3.00 pm OR 9.00 am to 5.00 pm and may be require to work 1 Saturday per month
What you’ll bring to the role
• Have a friendly and sociable personality
• Thrive in a fast-paced work environment
• Be a quick learner with a high level of attention to detail
• Have intermediate computer skills (MS Word, MS Excel)
• Previous experience in a customer service role, and a genuine interest in helping others
• A proven ability to adapt to changing priorities and work conditions
• Experience in or an interest in the construction/mining/engineering industries and a desire to learn about a diverse range of equipment solutions
What you’ll get in return
As part of our team, you’ll enjoy a range of perks and benefits including:
• Competitive remuneration (because we value great work and believe it should be rewarded)
• Training and development to help build your career and equip you for success.
• Purchased extra leave program if you want some more time to do the things you love
• Discounted hire equipment so you can finally finish that home reno job
• Supportive and inclusive team culture that empowers you to do your best work
• Employee Assistance Program (EAP) for professional and confidential counselling and support
• Volunteering opportunities through the Coates Foundation so you can connect to your community
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.