Title:  Service Coordinator

About us

Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.

The next step in your career starts here…

• Permanent full-time position – 38hr week
• Monday to Friday & no weekends!
  
  

Reporting to the Fyshwick Service Manager, this role is responsible for coordinating a team of Field Service Mechanics within a designated service area and ensuring all breakdowns reported on customer sites are responded to and dealt with promptly and safety. You may also find yourself having to source repair advice over the phone in those times to assist our mechanics.

• Assigning daily service tasks and coordinating long-term hire servicing to our Workshop and Field Service Mechanics
• Assist with maintenance demands and budget requirements
• Liaising directly with customers during potentially difficult or frustrating times
• Drive service efficiency and improvement project initiatives through the field service team

What you’ll get in return

We provide our team with a wide range of perks and benefits, including:

• Development and career progression pathways
• Flexible working options available—let’s discuss what works best for you
• Access to our employee discounts, benefits and wellbeing program
• Purchased additional leave program
• Novated leasing and salary sacrifice
• 12 weeks Paid Parental Leave in addition to government parental leave scheme
• Volunteering opportunities through the Coates Foundation

What you’ll bring to the role

You may have run a workshop, a mechanical trade team, or supervised field service staff in the past. Or you may be fantastic at organising an efficient breakdown service. 

Either skill set will also require:

• Intermediate computer skills (particularly MS Excel and Word)
• An ability to self-manage your own time and workload accordingly
• The need to be detail and process orientated, able to understand maintenance processes and document them for our records.
• An appreciation of (or understanding of) the legal requirements (compliance) for servicing plant and equipment.

Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities.

Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.

Coates. Equipped for you.