Title: Senior Customer Service Coordinator
About us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
The next step in your career starts here…
- Monday to Friday
- Genuine career development and progression opportunities
As the Senior Customer Service Coordinator at our Coffs Harbour Branch, you’ll be responsible for providing a high level of assistance to the Branch Manager in the efficient management and general operation of the Branch.
You’ll enjoy variety in your role including:
- Prioritize and ensure the safety of your team and Coates customers at all times.
- Lead, mentor, and inspire Sales Coordinators to provide exceptional customer service, fostering strong relationships that drive customer loyalty and repeat business.
- Develop tailored solutions for customers by preparing accurate quotes, processing purchase orders, and managing hire agreements efficiently.
- Oversee administrative tasks, asset management, and quality control to maintain operational excellence
What you’ll get in return
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
What you’ll bring to the role
- Strong written and verbal communication skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proven problem-solving skills with a proactive approach to challenges.
- Experience in leading and supporting a team to achieve business goals.
- Passion for delivering exceptional customer experiences.
- Proficiency in general computer applications, including MS Word, Excel, and Outlook.
- Trade or previous experience in the hire industry is highly regarded.
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.