Title: Senior Customer Service Coordinator - Relief
About us
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
The next step in your career starts here…
- Permanent full-time position
- Monday to Friday
- Based out of Belmont or Kalgoorlie
- Regular intrastate travel within Goldfields / Midwest Region.
Supporting branches across the Goldfields / Midwest region, this role is responsible for providing relief when our branch-based team members are on leave or where there is a demand for extra support, a high level of assistance to the Branch Managers ensuring efficiency in operations, compliance across policies and procedures, and ensuring that our customers receive the best possible service with their equipment solutions.
This in turn will assist meet branch revenue, fleet utilisation and customer loyalty targets within the Goldfields / Midwest Region.
You’ll enjoy variety in your role including:
- Addressing customer needs in person, by phone and email
- Generating hire schedules, quotes, and invoicing
- Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
- Drive and continually develop relentless customer service from all staff.
- You may also occasionally need to assist customers and colleagues in the yard with loading equipment.
- Organise and record daily prestart meetings. Lead when required.
What you’ll get in return
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Access to our employee discounts, benefits and wellbeing program
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to government parental leave scheme
- Volunteering opportunities through the Coates Foundation
What you’ll bring to the role
- Previous face-to-face customer service experience
- A desire to provide amazing customer experience
- General computer skills (MS Word, Excel, Outlook)
- Capability to learn and absorb technical information
- Ability to lift and no mobility restrictions
If you’ve got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.
Looking for more reasons to join Coates?
At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.
We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.
But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.
Visit careers.coates.com to learn more about our values and opportunities.
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.