Title: Branch Manager
The next step in your career starts here…
- Permanent full-time position, Monday to Friday
- Base salary + tool of trade motor vehicle + quarterly incentives
- Lead an established and well-performing branch in Albury
As a Branch Manager at Coates Albury, you'll play a highly valued and critical role leading safe, efficient, and customer-focused operations.
Taking ownership of a well-established branch, you'll lead a capable team of Customer Service Coordinators and Mechanics, ensuring exceptional service delivery while driving performance across safety, fleet utilisation, customer satisfaction, revenue growth and branch profitability.
You'll bring a strong operational mindset and a commitment to Coates' Safety First culture, confidently navigating day-to-day challenges, setting clear priorities and maintaining a high-performing operation.
By leading and developing your team, you'll create a consistent rhythm across the branch and foster a culture of accountability, collaboration and service excellence that reflects the high standards Coates is known for.
You'll enjoy variety in your role including:
- Leading, coaching and developing your team to deliver exceptional customer and operational outcomes
- Building a strong branch culture focused on safety, teamwork and accountability
- Managing branch performance across revenue, profitability, fleet availability and utilisation
- Overseeing workshop and fleet operations to ensure equipment is ready and available when customers need it
- Managing branch budgets, P&L performance and key operational metrics
- Resolving day-to-day operational challenges through proactive planning and problem-solving
- Building strong customer relationships while identifying opportunities to grow revenue and customer loyalty
- Ensuring compliance with Coates' Zero Harm safety standards and operational procedures
What you'll bring to the role
- Leadership experience within an operational, industrial, equipment hire, trade or service-based environment
- A strong operational mindset with the ability to prioritise, organise and manage competing demands
- Proven ability to lead, develop and motivate teams to achieve strong results
- Experience managing budgets, KPIs and branch performance
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A customer-focused approach and an understanding of what drives branch performance
- Excellent problem-solving skills and the confidence to make decisions in a fast-paced environment
- Strong communication and stakeholder management skills
- Well-developed computer skills, including Microsoft Office and customer management systems
What you'll get in return
We provide our team with a wide range of perks and benefits, including:
- Development and career progression pathways
- Flexible working options available. Let's discuss what works best for you
- Access to our employee discounts, benefits and wellbeing program including Fitness Passport
- Purchased additional leave program
- Novated leasing and salary sacrifice
- 12 weeks Paid Parental Leave in addition to the government parental leave scheme
- Volunteering opportunities through the Coates Foundation
Unlock your next career opportunity – apply today!
Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply.
Coates. Equipped for you.